TERMS & CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ORDERING ANY PRODUCTS FROM OUR SITE.


This document explains the terms and conditions on which we will supply to you the products (Products) listed on our website islandrefillery.com (The Site) via our delivery services (Services).


“Business”, “We” “Us” means The Island Refillery.

“Contract” means the agreement between the Business and the Customer for the sale and purchase of the Products in accordance with these Terms and Conditions.

“Customer” “You” means any person, firm, company or other legal entity which places an order or is deemed to act on behalf of, or represents, the Customer.

“Product” means a Product which is part of the Business’s standard range of products which are available for sale on the Business’s website and official social media channels.

“Area” means a delivery location as specified on the website and may change from time to time.

“Address” means a postal address suitable for Delivery to the Customer 


  1. Contract.

2 By placing an order through our site, you warrant that: a) you are legally capable of entering into binding contracts; 

  1. you are authorised to use the Address specified; and

    1. you have read, understand and accept these Terms and Conditions.

    2. The Contract is subject to availability of stock and the Business reserves the right to vary or alter the specification of Products without notice unless otherwise agreed in writing with the Customer. 

    3. Any drawings or descriptions on the Business’s website are produced for the sole purpose of giving an approximate idea of the Products. 


  1. The Service

    1. The Island Refillery provides a domestic doorstep refill service for non-perishable Products as listed on the website and social media pages.  

    2. If you supply your own refill container you must ensure that;

      • The container is not originally a drinks container;

      • The container is clean;

      • The container has a secure lid

    3. Storage instructions and safety information will be available on the website.  The Customer accepts responsibility for ensuring that they use, store and dispose the Product in line with the guidance given.  

    4. The Business can supply replacement labels.  

    5. Child proof caps can be supplied on request. 

    6. Deliveries for each Area are made on a designated day as specified on our website/social. We reserve the right to cancel any planned delivery because of operational constraints. 

    7. Deliveries outside of the published schedule may be possible, but at our sole discretion and may be subject to additional delivery costs. Please contact us by email for costs and availability.

    8. All orders are subject to a minimum order value of £5.

    9. Orders for the scheduled delivery day must be placed by the Customer by 12.00 hours (midday) on the day before using the website. 

    10. Orders placed after the designated cut off time may not be accepted. 

    11. You must provide a nominated collection and drop off Address when placing the order and ensure that this nominated Address is safe, suitable, easily accessible and secure.

    12. If you are not available at the Address to collect your order you must ensure the collection and drop off point is dry and suitably protected from poor weather. 

    13. We unable to provide a specific time that Delivery will occur, and Delivery may occur at any time on the Delivery day.

    14. You must provide a valid email address when placing an order.  All communication delivered to this email address will be considered received by you.

    15. Upon receipt of an order, we will send an order acknowledgement.

    16. It may not be possible to fulfil your order if bottles and containers are damaged, contaminated or the label is unclear (see clause 2.2 above).  

    17. You will only be required to pay for Products provided but we reserve the right to decide which items on the order to fulfil based on the containers provided.

    18. After refilling your bottles or containers an invoice will be sent to you for the value based on the quantity or volume of Products supplied. 

    19. Payment must be made no later than 24 hours after Delivery. 

    20. Any query regarding an order or planned delivery should be made by email to refill@islandrefillery.com .

    21. Cancellation of any order after the cut-off time (see clause 2.9 above) will only be accepted at our discretion and may be subject to admin or processing charges.


  1. Availability and Delivery

    1. Delivery will be deemed completed when the Business delivers the Products to the nominated Address.

    2. We will follow any delivery instructions you provide to the best of our ability.

    3. If your nominated Address is found to be inaccessible or unavailable, then the delivery may not be completed. You may contact us to rearrange delivery, but this may be subject to an additional charge.


  1. Risk and Title

4.1 Once the delivery is completed, in accordance with clause 3.1, the risk of any damage to, or loss of, the Products rests with you. The Business will not be held liable for any damage, defect or loss which may occur after Delivery has been completed.


  1. Price and Payment

    1. The price of the Products and any delivery charges will be as quoted on our site or social media pages and may be subject to change from time to time.

    2. Delivery charges are not included in the Product prices displayed and can be found on the website/social media.

    3. Payment for all Products and Services must be made via the method instructed within 24 hours of delivery. 


  1. Warranty and Intellectual Property Rights

    1. Any Product purchased from us through our site will, on Delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.

    2. All Products comply with all relevant UK legislation in force at the point of order.

    3. The Customer agrees that any Products supplied by us will not be subject to resale or incorporation into another product by them or any third party acting on their behalf.


  1. Complaints

    1. The Customer must check that the quantity and specifications of Products delivered correspond with the order acknowledgement as soon as possible after delivery, and no later than 24 hours after delivery.

    2. Claims in respect of missing, incomplete or damaged products reasonably visible on inspection must be made to the Business within 24 hours of the time of the Delivery. 

    3. You must retain the damaged Products for inspection and collection by The Island Refillery.  

  1. Our liability

    1. The Business’s liability is limited to replacing the whole or any part of the respective Product or, at our sole discretion, refunding the purchase price in full or part. 

    2. Our total liability to the you will not, under any circumstances, exceed the value of the single order to which the Contract relates.

    3. The Business shall not be liable for any losses, expenses, claims or damages suffered or incurred by the Customer (or any third party):

      1. If they arise due to any damage or defect in a Product which was caused by its unsatisfactory storage, treatment, handling or any act or omission on the part of the Customer or their representatives;

      2. Where the designated Address is inaccessible, unsafe or insecure;

      3. Where a delivery is cancelled due to the minimum value required not being met;

      4. Where bottles, containers or labels are not in a satisfactory condition;

      5. Claims made under section 7.2 not notified to the Business within 24 hours or, if later, when the Customer became aware, or ought reasonably to have become aware, of the claim.


  1. Data Protection

    1. The Island Refillery has in place all reasonable security measures to protect against the loss, corruption or unlawful or unauthorised use of any confidential information and personal data supplied the by Customer.

    2. The Business will never sell or otherwise pass on your contact details to any other Business or third party, unless required to do so by law. When you contact us, your details may be retained to assist with your order and your details will be used for correspondence. Personal details will be held to allow for the easy provision of future Products.

    3. We may from time to time wish to use your details for marketing purposes (i.e., a written testimonial for the Products that you may have offered) but your express permission will be sought for this and only details pertinent to the comments will be used.


  1. Variations to these Terms and Conditions

10.1 We reserve the right to revise and amend these terms and conditions from time to time. Any amendments to the terms and conditions will be posted to our website and you will be subject to the policies and terms and conditions in force at the time that you order Products from us.


  1. Health and safety

11.1 We will make every reasonable effort to ensure that the Business and our representatives take every care on your property and to ensure that they incur no damage.

11.2 You agree that it is your responsibility to ensure that the Address is safe, easily accessible, secure.

11.3 We reserve the right to refuse to enter the premises or Address if we or our representatives feel that our personal safety is compromised and to not accept any future orders to that same Address. 

11.4 In the unlikely event that damage to the your property occurs as a result of our entry to the property then a complaint must be made in writing within 24 hours of the visit and we must be given the opportunity to inspect any damage before any consideration can be given to reparation. We accept no liability for any costs incurred by you in the event that a third party is engaged to affect any repairs before we are given the opportunity to address the claim.


  1. General


12.1 The Business will not be held liable for any for any failure in performing its obligations under this Agreement due to circumstances beyond its reasonable control.

12.2 The parties agree to submit to the Jurisdiction of the English Courts.